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  1. Quality Assurance Supervisor for Inbound Call Center

    Intelicare Direct is an expanding Membership Care Inbound Call Center located in Kearny Mesa. We currently have an immediate need for a Member Care Resolution Supervisor whose essential functions will be to : • Serve as the supervisor for the Quality Assurance Department and point of contact for all written requests from customers, various agencies and other miscellaneous escalated cases. • Manage and review all aspects of their team's performance. • Oversee escalated BBB (Better Business Bureau) ...