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  1. JAVA Application Support Engineer

     Overview: The Application Support Engineer is responsible for monitoring all our production server farms and processes, proactively addressing issues before they escalate, and ensuring the 24/7 uptime promised to our customers is a reality. This is a very hands on, always on alert, proactive position where we rely on the individual to raise the red flag before the customer gets a hint of any downtime. The Application Support Engineer ensures that a high quality service is delivered to customers and ...

  2. COMPUTER PROGRAMMING SUPPORT

    ONLY US CITIZENS CAN APPLY Requires a Bachelor’s Degree in Business, Engineering, or Science plus 5 to 10 years’ experience within a specific business or equivalent technical management discipline. Contractor employee shall have knowledge and experience in the area of web-based technologies, specifically those related to NPPSC objectives (i.e. TOPS). Contractor shall have technical writing capabilities to maintain all training materials, documentation, data analysis and reporting involved with the ...

  3. DATABASE MANAGEMENT SUPPORT

    ONLY US CITIZENS CAN APPLY Contractor personnel shall have knowledge and experience in the area of web-based technologies, specifically those related to NPPSC objectives (i.e. TOPS) and shall have technical writing capabilities to maintain all training materials, documentation, data analysis and reporting involved with the TOPS application. Prioritize queries and information requests for submission to Program Manager. Administer implementation of changes to application(s), create, circulate and ...

  4. PROGRAM SUPERVISOR SUPPORT

    ONLY US CITIZENS CAN APPLY DURATION 5 YR   Minimum education a Bachelor's Degree, or 5 years of work experience through actual knowledge gained from prior job assignments. Certification required: Microsoft Certifications.     Contractor employee shall have knowledge and experience in the area of web-based technologies, specifically those related to NPPSC objectives (i.e. TOPS). Contractor shall have technical writing capabilities to maintain all training materials, documentation, data analysis ...

  5. Tech Support Engineer

    The Company Webpass is a growing, profitable, Ethernet Internet Service Provider serving San Francisco, Oakland, San Diego, Emeryville, and Berkeley and now Miami. We offer commercial Internet connections from 10 - 1000 Mbps and residential Internet connections at 100 or 200 Mbps. Our tag line is "Simple Urban Internet" and it reflects our company as everything is designed to be simple from the customer's perspective. The Job Your responsibility is to respond to all customer tickets, resolve any ...

  6. IT Support Superhero (L2, L3, Engineer)

    Requirements & Qualifications: - Have a great attitude and strong desire to help people. - Min. 3 years experience in providing onsite and remote computer support, including technical training or experience at an MSP. - Extensive experience in LAN and WAN configuration including LAN, VLAN, Managed Switches, TCP/IP Protocol, DNS, DHCP, Firewall Configuration, VPN configuration. - Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting. - Expert knowledge of ...

  7. Help Desk Support Technician

    We currently have an opportunity to join our team as a Tier I – II Help Desk Support Technician in San Diego, California.  Please read below the responsibilities and requirements for this position.  If you meet the requirements and would be able to consistently perform the duties please respond with you resume and contact information to Mark Branz. Description Candidate shall receive incoming IT support requests from various types of end users. Requests arrive to the Service Desk by phone, email, ...

  8. Technical Support/Help Desk Supervisor

    Position Summary The Technical Support Supervisor is responsible for ensuring the prompt resolution of support cases submitted by the EdgeWave customer base.  This person will provide training and direction for the technicians on soft skills, case management and adherence to department operating procedures and metrics.  Maintaining a KPI dashboard that includes the Net Promoter Score for the department will be standard procedure with the supervisor being responsible for maintaining the desired NPS ...

  9. Associate Network Support Engineer

    Position Summary The Associate Network Support Engineer offers front line technical support for the web and email filtering products.  This includes direct phone, email, and chat contact with prospects, customers, and/ or resellers. Duties and Responsibilities • Trouble-shoot software, hardware, and network issues for web and email filtering products. • Produce spam and virus rules to categorize email messages based on analytical review and analysis using the proprietary Security Operations Center ...

  10. Technical Support Specialist I-III (E-commerce)

    We're seeking an experienced Technical Support Specialist with a strong technical and customer service background who will provide clients with hosting account and e-commerce software assistance. This position is responsible for providing high-level customer satisfaction for escalated web hosting technical support, product questions, and sales opportunities. Responsibilities include but are not limited to: • Work within our ticketing system to resolve client software and hosting problems, including ...