The IT Analyst provides technical support and solutions to customers and operational/administrative support for IT systems and functions.
In this capacity, the IT Analyst will:
· Provide effective, first technical support to customers for hardware and software requests;
· Assist with special projects, events and initiatives;
· Maintain the operational availability of computer-related equipment and IT resources, including: PCs, printers, video conference equipment, projectors, servers, data ...
ESET Customer Service Agents provide technical product support to all ESET Home Support customers, partners, resellers, and internal personnel.
GOALS and OBJECTIVES:
Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
Strive to resolve customer issues with one call resolution.
Work closely with other team members to make sure we provide extremely high levels of service to our customers.
Meet and exceed bi-annual goals set forth ...
~~Who should apply?
IT technicians and network administrators that are looking to be part of a growing team of talented IT professionals should consider this opportunity. This position will function as an IT administrator overseeing multiple networks, servers, and related desktops.
Your job duties include a wide variety of installation, administration, and support tasks including:
- Responding to and resolving service ticket requests from end users needing a wide variety of IT support
- Managing ...
Feb 12 -
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